Overview
A Profile Not Found message pops up when making a copy, which may occur immediately after disabling the Device Quotas application.
Possible cause
Disabling or uninstalling the Device Quotas application will NOT reset the Function Access Control (FAC), as well as the Security Templates created during the application deployment.
Recommended solution
To resolve this issue, perform the following:
| Step | Action |
| 1 | Open the printer’s Embedded Web Server (EWS). To do this: a. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. b. On the address bar, enter the printer's IP Address. c. Press Enter. |
| 2 | Navigate to Settings > Embedded Solutions or Device Solutions or Apps > Solutions (eSF) or Apps Management > Uninstall the Device Quotas application. |
| 3 | Navigate to Settings > Security (login as admin if required) > Security Setup > Access Controls. The Copy FAC needs to be set to No Security. In addition, it is recommended to set all other functions under Access Controls to No Security.
Note:Click here to view a sample Access Controls page.
|
| 4 | Navigate to Settings > Security (login as admin if required) > Security Setup > Security Template > Delete both ES_Admins_Template and ES_Users_Template or Delete List to remove all templates. |
| 5 | If performing all the steps above fails, then follow the recommendation below: a. Export all necessary printer and solutions settings (UCF files) you wish to keep via the printer’s web page. - Printer settings are found under Settings > Import/Export.
- Deployed Solutions settings are found under Settings > Embedded Solutions or Device Solutions or Apps > Solutions (eSF) or Apps Management > select the app, click on Configure tab, and then click on Export at the bottom of the page.
b. Perform Out of Service Device Wipe. Open the printer’s web page and navigate to Settings > Security > Restore Factory Defaults > Out of Service Erase.
Caution! This operation will clear all settings, apps, and jobs on this printer and restore to factory defaults. |
Still need help?
If you require additional assistance, please contact Lexmark Technical Support.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.
LEGACY ID: SO7495