Using ViewTrac Manager, look for each user identified by the name Port 9100 or Unknown (blank), and assign those users limitless print-job permissions.
In rare instances, a concurrently running internal function(s) on the MFP could supercede priority of a properly user-registered print job. In these instances, the MFP (Port 9100) or unknown (blank) username displaces the original user's registered print job.
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NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7028