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Lexmark XS798

Lexmark XS798

Lexmark X792 MFP Will Not Auto Size Sense when Copying Via Flatbed

What you will see

When using the scanner’s Auto-Size Sense feature, the original document does not match the size of the scanned output, which is always on legal-size paper no matter what size of original is put on the flatbed.


NOTE:
This issue can be seen when the 'Auto-Size sense' is selected from the scanner workflow and then the flatbed is being used (i.e., Scan to copy, scan to email, and fax).

Recommended diagnosis

In most cases, the mismatch is caused by a timing issue that can be fixed with the new version of scanner firmware code 3.36. Please contact Lexmark Technical Support and reference this article to obtain this firmware fix.


NOTE:
Our Phone or Chat Support Agents can also guide you should you require assistance in doing the firmware update.

Still Need Help?

If you require additional assistance, please close this window and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). Should you need help locating your printer's model type and serial number, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP.

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO7621

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