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Lexmark XS798

Lexmark XS798

Only One Recipient Is Recognized Even when Multiple E-mail Addresses Are Selected via E-mail Shortcut

What you will see

Even though multiple e-mail addresses are selected as recipients using the E-mail Shortcut icon on the printer’s control panel, only one recipient will receive the e-mail. This happens when the Device Quota app is installed and enabled.

E-mail Shortcut icon can be enabled or disabled via the printer’s Embedded Web Server ( EWS) > Settings > General Settings > Home screen customization.

See to view steps to access printer's EWS.

Affected products

  • X548
  • X74x
  • X792
  • X925
  • X95x
  • X6500

An x denotes any number within a given printer model series.

Recommended solution

Update the printer’s firmware to PE release code P501 or higher.

To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number ( SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


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