Overview
The printer/MFP repeatedly jams paper. The error code number displayed is a 202.03 Paper Jam message. You can select Show areas on the operator panel to view images that will help you locate where the jam is occurring. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.
Problem areas
| Problem areas are marked inred in right-hand images. | Click Image to Enlarge |
| Standard exit bin | |
| Paper Jam in the fuser or under the fuser | |
Possible cause
In most cases, ITU packaging material that has been left in the printer – if not removed – can cause a 202.03 Paper Jam. Therefore, it is important that you remove all of the packaging material before switching the printer on, especially if the printer is brand-new and out of the box. Open the left-hand access door assembly and check if the ITU packaging material has been removed. If it has, the print media or improper paper loading will be the cause of the problem. If issue persists, then proceed to the table below for further diagnosis.
Loading paper and specialty media
| Steps | Action | Image |
| 1 | Pull the tray out. Remove all paper from the paper tray. Fan each of the four sides of the paper stack, making sure to separate any pages that are stuck together. | Click here to enlarge. |
| 2 | Notice the size indicators on the bottom of the tray. Use these indicators to help position the length and width guides. | Click here to enlarge. |
| 3 | Squeeze and then slide the length and width guide to the correct position for the paper size you are loading.
Note: The length guide has a locking device. To unlock it, push the button on top of the length guide backward. To lock it, push the button forward when a length has been selected.
| Click here to enlarge. Click here to enlarge. |
| 4 | Ensure that the desired paper size matches the paper in the tray. The side and rear paper guides on the tray should be resting lightly against the edges of the paper and not putting pressure on the paper. | Click here to enlarge. |
| 5 | Using the printer operator panel, verify if the size and type of the paper loaded in the paper tray matches with the Paper Size and Type settings in the Paper Menu (e.g., Letter size). Detailed instructions for navigating through the printer menus and changing the paper settings are provided in the User's Guide. | No Image |
| 6 | Try printing a test page, if the page prints, the printer is functioning correctly. If the issue continues, try the suggestions in Step 7. | No Image |
| 7 | Are you printing on regular plain bond copy paper? If not, try printing again with plain copy paper. This will eliminate specialty media as a possible partial cause of the issue. In addition to plain paper, various sizes and types of paper and specialty media can be used in Tray 1. For more information on recommended paper types, please refer to the User's Guide. | No Image |
Try printing a test page, if the page prints, the printer is functioning correctly. If the paper jams continue and paper wraps around the fuser roll, this issue normally requires a service call. For a detailed explanation, please Paper jams in the fuser
.
Clearing the paper jam
NOTE: The images in the following table show the Lexmark C792 models. However, these directions also apply to the Lexmark X792 models.
| Steps | Action | Image |
| 1 | Power off the printer/MFP completely and disconnect the power cable from its power supply. Then open the left-hand access door assembly. | Click here to enlarge. |
| 2 | If paper is inside the fuser unit, press the green lever and pull the fuser access door down. CAUTION! The inside of the printer/MFP may be hot. Allow it to cool before continuing. | Click here to enlarge. |
| 3 | If the paper is not visible, pull down the two fuser latches and pull the fuser unit toward you, (see red in right-hand image). CAUTION! The inside of the printer/MFP may be hot. Allow it to cool before continuing. | Click here to enlarge. |
| 4 | Firmly grasp the jammed paper on each side, and then gently pull it out to prevent tearing. Ensure all paper fragments are removed.
Note: Do not touch the center of the fuser unit. Doing so will damage the fuser. Also, please donot use sharp objects (i.e., Screwdriver) in removing the jammed paper. Avoid their use to prevent any possible damage to the fuser.
| No Image |
| 5 | Check for any broken or loose parts on the fuser assembly. If damage exists, a service call will likely be required to resolve the issue. | No Image |
| 6 | Install the fuser back to the printer. Close all doors and covers completely.
Note: After inserting the fuser assembly, push up the handles (1) and then push up the tab under the right handle (2) as illustrated in the right-hand image.
| Click here to enlarge. |
| 7 | Power on the printer/MFP and try printing again. If the page prints, the printer is functioning correctly. If the issue returns, please contact Lexmark Technical Support or a local authorized service provider for additional assistance. | No Image |
Still Need Help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP
.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6408