Overview
Paper is intermittently jamming in the printer/MFP. When the jam occurs, a 202.04 Paper Jam message is displayed in the status bar on the touch screen. See the images below for the possible location of the jammed page.
Explanation
The printer registers a sheet of paper as having jammed in its left-hand access door. To locate and remove the jammed page, follow the steps in the ‘Recommended actions’ table below or refer to the printer/MFP's User's Guide.
NOTE: Before performing the steps detailed below, note also that the print media (or improper loading thereof) can possibly cause the problem. Check the tray length
and width
guides to ensure the paper is properly fitted. Also verify whether the printer supports the paper you are using in terms of size, weight, and input source. For more information on this, please refer to the User's Guide.
Recommended actions
NOTE: The images in the following table show the Lexmark C792 models. However, these directions also apply to the Lexmark X792 models.
Steps | Action | Image |
1 | Power off the printer/MFP completely and disconnect the power cable from its power supply. Then open the left-hand access door assembly. | Click here to enlarge |
2 | If paper is inside the fuser unit, press the green lever and pull the fuser access door down. CAUTION! The inside of the printer/MFP may be hot. Allow it to cool before continuing. | Click here to enlarge |
3 | If the paper is not visible, pull down the two fuser latches and pull the fuser unit toward you, (see red in right-hand image). CAUTION! The inside of the printer/MFP may be hot. Allow it to cool before continuing. | Click here to enlarge |
4 | Firmly grasp the jammed paper on each side, and then gently pull it out to prevent tearing. Ensure all paper fragments are removed.
Note: Do not touch the center of the fuser unit. Doing so will damage the fuser. Also, please do not use sharp objects (i.e., screwdriver) in removing the jammed paper. Avoid their use to prevent any possible damage to the fuser.
| No Image |
5 | Check for any broken or loose parts on the fuser assembly. If damage exists, a service call will likely be required to resolve the issue. | No Image |
6 | Install the fuser back to the printer. Close all doors and covers completely.
Note: After inserting the fuser assembly, push up the handles (1) and then push up the tab under the right handle (2) as illustrated in the right-hand image.
| Click here to enlarge |
7 | Power on the printer/MFP and try printing again. If the page prints, the printer is functioning correctly. If the issue returns, please contact Lexmark Technical Support or a local authorized service provider for additional assistance. | No Image |
Still Need Help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP
.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6418