Skip to Content Information Center
Lexmark XS798

Lexmark XS798

Double-Sheet Feed from 550-Sheet Tray when Printing on Transparencies, Outdoor Media, and Other Specialty Media on the Lexmark C792 or X792 Series Color Laser Printer

What you will see

The printer/MFP is pulling two or more sheets of paper at the same time. This normally results in the paper jamming or a blank sheet of paper feeding through the printer.

Possible cause

The most likely cause of the multi-pick issue is either the use of non-Lexmark branded specialty media or the printer not being set up correctly to print the desired specialty media.


1Remove all paper from the paper tray. Fan each of the four sides of the paper stack, making sure to separate any pages that are stuck together.
2Check the specialty media and ensure that it is Lexmark-branded and suitable for use in the printer. Refer to the User’s Guide for information on supported media types and weights.
3Ensure that the desired paper size matches that of the paper in the tray. The side and rear paper guides on the tray should be resting lightly against the edges of the paper, and not putting pressure on the paper. To check whether the tray is set to correct paper size,

click here

for image. Then try printing a test page. If the page prints, the printer is functioning correctly. If the issue continues, try the following suggestions below.

Ensure that the printer/MFP is set to the desired paper size and type (e.g., Transparency media). Is the printer/MFP set to desired paper size and type?

Yes: Continue to Step 5.No: Change the printer/MFP to desired paper size and type and attempt to print a test page.


Try printing a test page, if the page prints, the printer is functioning correctly. If the issue continues, try flipping the media over in the paper tray and printing a test page. Did the issue return?

Yes: Continue to Step 6.No: Try printing again. If the document prints correctly, the issue may have been an isolated incident. However, observe the printer closely over the next two weeks to see if the issue returns.

Flipping the media over in the paper tray can sometimes lessen this problem.

6If issue persists, try putting the specialty media in the MP Feeder.

Use the printer operator panel to access the Paper Menu settings and set the size and type of the paper loaded in the MP Feeder to desired paper size and type (e.g., Transparency mode). The User’s Guide provides detailed instructions for navigating through the printer menus and changing the paper settings. Print a test page.

Yes: Continue to Contacting Lexmark below.No: The issue is resolved.

Still Need Help?

Please contact Lexmark Technical Support if you need additional assistance.
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these,

How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


Was this article helpful?