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Lexmark XS798

Lexmark XS798

PKI Authentication ? Card Reader Does Not Respond when Printer Is in Sleep Mode

What you will see

The card reader does not detect your badge when you swipe it while the printer is in sleep mode. You may need to restart the printer to make it work.


NOTE:
‘Sleep Mode’ is the printer's energy-saving state. It saves energy by lowering the printer’s power consumption during extended periods of inactivity.

Affected printers

This issue applies to the following Lexmark models with PKI Authentication app version 4.1.1 or below installed.

  • C74x
  • C792
  • C925
  • C950
  • X548
  • X6500
  • X74x
  • X792
  • X925
  • X95x


NOTE:
An x denotes any number within a given printer model series.

Recommended solution

Update the PKI auth app to certified release version 4.1.12 or higher.

To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

LEGACY ID: SO7696

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