Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan to e-mail primary escalation requirements.
Scanned sample output or sample file
Result/appearance of the scanned output versus the original which is needed for diagnosis.
Scan Printed Output or capture a sample file.
LEGACY ID: FA929
This article shows the additional information required to escalate scan quality issues.
Additional requirements for scan quality (FTP)