Overview
There are four possible causes why the toner does not stick to the paper/media when printing:
• The wrong type of paper/print media is being used. • The Paper Type setting is wrong for the type of paper/media being used. • One or more of the toner cartridges being used are not supported or are not working correctly. • The Fuser unit (heating element) in the printer is worn or defective.
Troubleshooting
| Step | Action |
1 | Verify that the printer supports the weight of the paper you are using. Click here to see the Media Weights supported by the printer or see the printer’s User’s Guide.• If you are printing on plain white copy paper, skip ahead to Step 2 below. • If you are printing on anything other than plain copy paper, check the Paper Type Setting and change it to a more appropriate setting for the paper being used. Examples would include Bond, Letterhead, and Card Stock. See the printer's User's Guide for instructions. |
2 | If the print/toner continues to rub off the page, try changing the Paper Weight Setting for the paper type you are using from Normal to Heavy. See the printer's User's Guide for instructions. |
3 | If the resulting printout did not improve, check the installed toner cartridges. Make sure they are original Lexmark toner cartridges that have not been refilled or reworked in any way. Refilled toner cartridges, refurbished cartridges, and cartridges manufactured by a third party may contain toner that is not compatible with the printer. If a refilled, refurbished, or third-party toner cartridge is installed, exchange it with a brand new, original Lexmark cartridge. See if the printout will improve. |
4 | If the print/toner continues to rub off the page, contact Lexmark Technical Support for other troubleshooting suggestions. |
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these,
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6305
Audience: For Lexmark Phone Support Representatives only
Confirm if the customer was able to perform the suggested steps above. Important! Double check the Paper TypeSettings and make sure that it matches the paper loaded in the printer as this issue is mostly caused by incorrect settings only.
If the toner still rubs off the page, set up service to replace the Fuser unit. See below for the appropriate part numbers.
• 110V fuser assembly (LV): Part number - 40X6013 • 220V fuser assembly (HV): Part number - 40X6093 • 100V fuser assembly: Part number - 40X6094
If replacing the fuser unit does not correct the issue, please escalate the issue to your next level of support.
LEGACY ID: SO6305