Issue Description:
Unrecognized Characters appear in the document when an end user prints a PDF directly to the printer without using any print drivers.
An example is sending the file over FTP, or through a web browser using the Lexmark Cloud portal, or the Chrome plugin.
Solution:
To resolve this issue a firmware the firmware needs to be updated with firmware P741.
These can be downloaded below:
Please refer to KB article Checking the latest Lexmark printer firmware for steps in updating the printer firmware.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: SO9034