An `Undefined? Icon Label Displays Instead of Travel&Expense

Affected Products:

Solution: Lexmark Document Distributor

Note:

A complete list of affected printers can be found on

Lexmark Document Distributor Administrator's Guide

Issue Description:

The Travel & Expense app shows an “undefined” icon label on the printer control panel.

Note:

Travel & Expense is a custom Lexmark Document Distributor (LDD)-based solution for 24 Hour Fitness account.

Solution:

Update the printer’s firmware to EC release P543 or the latest. Then reapply the policy from LDD to display the correct icon label.

Note:

See

to view steps to check your printer’s firmware code level.

Still Need Help?

Have the following available when calling Lexmark Technical Support:

Printer model(s)

Printer serial number

Name and version of the solution

LEGACY ID: SO7686

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