Overview
Some Supply Information in the Device Statistics page is missing.
NOTE: This happens only with the Lexmark C950 and X95x printer models (an x denotes any number within a given printer model series).
Solution
Performing these troubleshooting steps will fix the issue.
| 1. | Make sure that the toner cartridges installed are brand new and genuine Lexmark toners. |
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| 2. | Install a new cartridge to rectify the issue. If a spare cartridge is not available or the issue persists after installing a new cartridge, sending a 740_143_062_writenvm.pjl file to the printer will fix it. |
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| 3. | Once you obtain the file, you may proceed and send the file by following the same steps in updating the firmware. Refer to this link xref_Update_xref for the steps. |
| IMPORTANT! Make sure the printer is in a "Ready" state when you send the file to it. The printer will apply the changes and then reboot itself. |
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| 4. | When the printer is back in "Ready" state, print the device statistics page again. Check whether the missing information about the cartridges is now available. |
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| 5. | Should issue still persist, please contact Lexmark Technical Support. for further assistance. |
Still need help?
If you require additional assistance, please close this window and locate
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: HO4043