Issue description
The print image is either off-center or cut off at the trailing edge when printed on Universal Media – a size equal or greater than A4 (i.e., =<A4 size) that is long-edge fed (LEF). This issue occurs only when using the Fiery host-based print (HBP) driver. See sample printouts below:
Explanation
The Fiery HBP driver does not include reference for universal long-edge feed. The HBP driver only assumes short-edge fed media and does not translate correctly if the media is fed long-edge. The images below show the difference between short and long-edge feeding.
| |
| Long-edge fed (LEF) | Short-edge fed (SEF) |
Suggested remedy
Use the Lexmark PostScript (PS) or PCL driver because it will allow you to print LEF and be able to get the desired output. If the HPB driver is required, however, the only recommendation is to print the media via short-edge feed (SEF).
Contacting Lexmark
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NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C950 or X95x Printer/MFP.Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7714