What you will see
When faxing, a printer having BadgeAuth 2.8.7 installed and enabled gets stuck with a “Please Wait” message displayed on the control panel.
This happens when the BadgeAuth is set to enable Copy and Fax without authentication.
Affected products
| Printer Models | Firmware |
| 6500, X548, X74x, X792, X925, and X95x | P478 and below |
| CXxxx and MXxxx | P488 and below |
NOTE: An x denotes any number within a given printer model series.
Recommended solution
Update the printer’s firmware to the corresponding version.
| Printer Models | Firmware |
| 6500, X548, X74x, X792, X925, and X95x | PE release P479 or higher |
| CXxxx and MXxxx | PE release P489 or higher |
To obtain these versions, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.Additional information may be requested by the support agent.
LEGACY ID: SO7655