Overview
Installed options such as the Booklet Finisher of the Advanced Finisher is not detected or the Booklet Finisher is detected as a Standard Finisher on the Lexmark C950, X950, X952 and X954 Color Printers.
Troubleshooting
| Steps | Actions |
| 1 | Power off the printer/MFP. |
| 2 | Try removing the entire finisher option and reinstalling the finisher properly onto the printer/MFP. |
| 3 | Power the printer/MFP back on and confirm that the Booklet Finisher is detected. |
| 4 | If the problem continues, please contact Lexmark Technical Support for additional assistance. However, the main printer/MFP can function without the finisher option installed. Power off the printer/MFP and move the finisher option away from the printer/MFP. Make sure to disconnect any cables and cords connecting the printer/MFP to the finisher option. You can then power on the printer and continue using it while seeking service options for the finisher option. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C950 or X95x Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7461