Skip to Content Information Center
Lexmark XS955

Lexmark XS955

The Booklet Finisher of an Advanced Finisher Is not Detected or It Is Detected as a Standard Finisher on a Lexmark C950, X950, X952 or X954 Color Printer


Installed options such as the Booklet Finisher of the Advanced Finisher is not detected or the Booklet Finisher is detected as a Standard Finisher on the Lexmark C950, X950, X952 and X954 Color Printers.


1Power off the printer/MFP.
2Try removing the entire finisher option and reinstalling the finisher properly onto the printer/MFP.
3Power the printer/MFP back on and confirm that the Booklet Finisher is detected.
4If the problem continues, please contact Lexmark Technical Support for additional assistance. However, the main printer/MFP can function without the finisher option installed. Power off the printer/MFP and move the finisher option away from the printer/MFP. Make sure to disconnect any cables and cords connecting the printer/MFP to the finisher option. You can then power on the printer and continue using it while seeking service options for the finisher option.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C950 or X95x Printer/MFP.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


Was this article helpful?