What you will see
31.xx Missing or Defective [color*] Cartridgeis displayed after a new toner cartridge is installed.
Cyan, Yellow, or Magenta.
Properties in the title section above.
Remove and reinstall the specified print cartridge and make sure both sides connect firmly in the printer and the cartridge if fully seated.
Touch Continue to clear the message.
If the message is not cleared, then replace the defective print cartridge.
NOTE: If issue persists, please contact Lexmark Technical Support for additional troubleshooting suggestions.
Still need help?
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C950 or X95x Printer/MFP if you need help locating your printer's model type and serial number, .
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8298