What you will see
A blue screen accompanies a 900.28 error when attempting to deploy a policy from LDD that adds 7or more icons to the Welcome (Home) Screen.
- Lexmark X950, X952 and X954 MFPs with a firmware level belowLHS 42.TQ. P496; for example, LHS 41.TQ. P490
- Lexmark Document Distributor ( LDD) version 4.8.5
- Home screen customization
A PE-released version of firmware LHS 42.TQ. P496, or later, is available that addresses the issues described above. Please contact Lexmark Technical Support and reference this article ID# SO7960 when inquiring about obtaining this firmware.
NOTE: You may be asked to escalate this issue to verify both causation and your printer's configuration settings.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID: SO7960