An RTF File output Is always saved in Black and White even when Color is selected

What you will see

When you perform Scan to Email or Scan to FTP, then select Rich Text Format (RTF) file type and Color, the output is always saved in Black and White. This happens when the printer has Accuread OCR* app installed.

The presence of the app can be verified by going to the printer’s Embedded Web Server (EWS) > Settings > Apps – Apps Management or Device Solutions – Solutions (eSF).

Affected products

• X548
• X74x
• X792
• X925
• X95x
• X6500
• CX510
• MX410
• MX51x
• MX61x
• MX6500
• MX71x
• MX81x
• MX91x

Note:  An x denotes any number within a given printer model series.

Explanation

The OCR engine does not convert color text and background to color-enriched RTF files. It performs basic gray scaling only.

Note:  The OCR engine is a third party component manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.