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Lexmark XS955

Lexmark XS955

Cloud Reader 2700 becomes unresponsive and unable to authenticate user after a firmware update

What you will see

Upon inserting a smart card into the Cloud 2700 card reader, you observe:

  • Card reader's LED comes ON.
  • Printer does not respond or wake up.
  • No errors are displayed on the device's control panel.
  • Workaround is to reboot the printer or disconnect and then reconnect the reader's USB cable.
  • Behavior was first recognized after upgrading firmware to LHS42.TQ.P505.
  • Issue is also seen with the SCR310 card reader, but less frequently than with the Cloud 2700 card reader.

Affected products

This issue was originally seen on the X954 MFP equipped with the Cloud 2700 smart card reader; however, other printer models have also shown this behavior.

Suggested remedy

A PE-released version of firmware addresses this issue. Please contact Lexmark Technical Support and reference this article ID# SO7921 to inquire about obtaining this firmware.


Use firmware release...

MX710, MX711, MX810, MX810, MX812, XM5163, XM5170, XM7155, XM7163, XM7170 MFPs

LW60.TU.P645.tusXXgr.FDN.TU.E712.tusXXgre, or greater

X954 MFPs

LHS42.TQ.P526, or greater

NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.


NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.


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