What you will see
When using the Lexmark Card Copy app, the output comes out too dark. For more information about this application, refer to Software Solution: 'Card Copy' Overview Configuration and Help Topics for the Software Solution: 'Card Copy' Overview Configuration and Help Topics.
NOTE:
The copy and print qualities are both fine.Suggested Remedy
Here are the settings that need to be setup on the printer to fix the issue.
| Step | Action |
| 1 | Open the printer’s Embedded Webserver (EWS) by typing the printer’s IP address on an Internet browser, i.e., http://192.168.10.1. |
| 2 | Go to Settings > Print Settings > Quality Menu. |
| 3 | Make sure the settings are set exactly like this sample image below: |
| 4 | Should issue still persist, please contact Lexmark Technical Support for assistance. |
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need to provide your printer model, machine type and serial number (SN), or the name of your solution or app. Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: FA1091