Overview
203.09 Duplex paper jam in Fuser is caused by paper getting stuck in the fuser during the duplex process. It can also be the result of a torn piece of paper in the fuser.
Jam Images
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Troubleshooting
| Step | Action |
| 1 | Remove all paper from the exit bin and check the exit rollers. Do you see any loose debris or torn paper stuck in them? Yes: Remove the foreign object and print your job again. If the paper jam occurs, continue to Step 2;otherwise the issue is resolved. No: Continue to Step 2. |
| 2 | Remove all of the paper from Tray 1 and check for any loose debris or torn paper. Was there any torn paper or loose debris in Tray 1? Yes: Remove the foreign object and print your job again. If the paper jam reoccurs, continue to Step 3;otherwise the issue is resolved. No: Continue to Step 3. |
| 3 | Continue to Contacting Lexmark. |
Contacting Lexmark
If you need additional assistance, please see Contact information
.
NOTE: When calling for service you will need to know your printer model type and serial number (SN). Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer. LEGACY ID: SO5165
Problem Overview
During the development cycle, a fuser hardware change was made to increase paper corrugation (for reducing output curl and for improving output stacking). It exposed several catch points in the fuser diverter path during duplex retract. This was found just before the start of production for the printer but after fuser production commenced. It was decided that this problem was a low risk and the decision was made to start printer production and phase the fuser change in as soon as the tooling changes were made to the fuser diverter. An additional (6x) ribs were added to the fuser diverter to prevent leading edge damage when a sheet retracts into the duplex path. This change was cut into fuser control code AE. Please see the attached fuser label for an example and illustration as to where to find the fuser control code.
LEGACY ID: SO5165