Overview
The ‘900.00 Service RIP Error’ message normally requires a service call, especially if caused by an unrecoverable engine electronic hardware error in the system controller board. However, if a 900.00 Service RIP Error message displays on the printer's operator panel after the device has undergone service by replacing the flatbed scanner assembly, the issue is caused by a damaged or loose ribbon cable in the scanner’s flatbed.
Troubleshooting
Perform the following steps to determine if a service call is required:
| Steps | Action |
| 1 | Power off the printer/MFP. |
| 2 | Wait for 30 seconds, and then power on the printer/MFP again. Did the error message return? Yes: Continue to Step 3 or go to Contacting Lexmark.No: Print and scan a test page. If the page prints, continue normal use of the printer/MFP. Observe it for the next few days to see if the 900.00 error returns.
NOTE: If you have already tried powering the printer off and on, then skip ahead to Step 3.
|
| 3 | Power off the printer/MFP and unplug the network cable from the device. |
| 4 | If possible, connect the printer's power cord directly into a grounded wall outlet. Did the error message return? Yes: A service call may be required. Please contact Lexmark Technical Support for assistanceNo: Print and scan a test page. If the page prints, continue normal use of the printer/MFP. Observe it for the next few days to see if the 900.00 error returns.
NOTE: This step is especially important if the 900.00 errors occur intermittently. Power strips, surge protectors, extension cords and uninterrupted power supplies (UPS) can trigger a false 900.00 error. This is true even if the printer has worked on this surge device previously.
|
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE:When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, TLI, Config ID, and Machine Type on the Lexmark C734, C736 or X734, X736, X738 Color Laser Printers.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO5294