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Lexmark X738

Lexmark X738

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C73x&X73x ? Fuser Offset

Defect Symptom

Fuser Offset is an issue resulting in a repeated, light ghost image.

Click Image to Enlarge


NOTE: For more information, please see KB Solutions ID: Ghosting or Repeating Images on the Printed Page.

Troubleshooting

  1. Perform the "Color Adjust" procedure in the "Quality" menu.

  2. Print the "Print Defects Guide" in the "Help" menu and review the print samples.

  3. If the defect repeats down the page, use the defect ruler to determine which component is defective.
    NOTE:     The toner cartridges or photoconductor units cause most print quality defects.

  4. If the defect component is not identified, determine whether the defect is similar to the defects pictured above. Should the defect be similar to the above image, please contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), How to Locate the Serial Number, TLI, Config ID, and Machine Type on the Lexmark C734, C736 or X734, X736, X738 Color Laser Printers.

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

LEGACY ID: SO6611
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