120.09 Error continuously shows after installing a new Fuser

Issue description

The printer continuously shows the 120.09 Error after installing a brand new Fuser.

Possible cause

The following reasons may have caused the printer to post the error:

• Damaged Fuser connector pins
• Possible damage to machine side auto-connect
• Cracked fuser heater slab
• A bad Low-Voltage Power Supply (LVPS)

Solution

If the error appeared only after installing a new Fuser assembly, contact Lexmark Technical Support to set up service for the printer.

If the issue persists, search for more information related to this issue or contact support for further assistance.