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Lexmark X738

Lexmark X738

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292.xx, 296.xx, 843.xx, 844.xx, and 845.xx error codes

Issue description

When using the Auto Document Feeder (ADF) to scan or copy, the printer will post the following error codes:

  • 292.xx Paper Jam
  • 296.xx Scanner Locked
  • 843.xx Scanner Failure
  • 844.xx Scanner Error
  • 845.xx Scanner Failure

Note:  The right-hand digits (.xx) of the error code (where 'x' can be any number) normally accompany this message.

Solution

StepsActions

1

Clear the error by powering off the printer. Wait ten to 20 seconds before powering it back on. Run a test scan and see whether the error reappears.

Note:  If the error did not reappear after a couple of test scans, continue using the machine but observe its operation for a week. Should no further sign of the error develop, it was probably a temporary glitch, and restarting the machine cleared it.

2

If the error re-appears, power off the printer and remove all documents from the ADF.

3

Check for any jammed media in the ADF and Scanner Cover. Remove any jammed sheets you find.

4

Confirm that the mechanical lock on the flatbed scanner is in the 'unlocked' position. See red outline in the image below.

5

Should the issue persist, please contact Lexmark Technical Support or a local authorized service provider for additional assistance.

LEGACY ID: TE646
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