What you will see
An issue occurs when the customer scans an unreadable document using Multi-Send and Barcode Discovery in Solution Composer.
NOTE: The app should assign a generic filename for the unreadable barcode, which unfortunately does not happen.
|1|| Update the printer’s Solution Composer app to version 2.9 or later. |
|2|| Should the issue persist, please contact Lexmark technical support for additional diagnosis and troubleshooting. |
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.
LEGACY ID: SO7944