Locating and clearing paper jams

Overview

When a paper jam occurs, a Paper Jam message appears on the printer screen, accompanied by a three-digit prefix number. The number indicates the location of the jammed sheet of paper. This article helps you to locate and clear paper jams based on the jam number displayed.

Locating the paper jam

The following illustration shows the path along which paper travels through the printer. The path varies depending on the input source (tray or feeder), the output destination, and whether a duplex (two-sided) print job is being sent. The paper jam numbers are given to show where each jam can be located.

Accessing paper jams based on the jam number

See the table for a list of jam numbers and instructions on how to access each jam.

Jam number	How to access the jam
200	Try one or more of the following: Remove Tray 1. Open the front door, and then remove the photoconductor kit and toner cartridge (toner unit).
201	Open the front door, and then remove the photoconductor kit and toner cartridge (toner unit).
202	Open the front door, and then open the rear door.
231	Open the front door, and then open the rear door. Note: For alternative access to the jam, remove Tray 1, and then depress the lever.
233	Remove Tray 1, and then depress the lever. Note: For alternative access to the jam, open the front door, and then open the rear door.
234	Try one or more of the following: Open the front door, and then open the rear door. Remove Tray 1, and then depress the lever.
235	Remove the jam from the standard exit bin.
242	Remove Tray 2.
251	Try one or more of the following: If the sheet is visible in the multipurpose feeder, gently pull it from the front of the multipurpose feeder. If it is not visible, open the front door, and then remove the photoconductor kit and toner cartridge (toner unit). Lift the flap at the front of the printer, and then remove any jammed sheets.

LEGACY ID: HO3430

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