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Lexmark E462

Lexmark E462

Enabled Options Become Disabled After an Undetermined Period of Time or PC Restart

What you will see

After restarting the PC, or after an undetermined period of time, your Configuration Options become unchecked or disabled. Hence, these options are no longer available through the application and thus no longer usable.

Universal Print Driver: Disabled options(Start > Devices and Printers > Printer Properties > Configuration > Configuration Options.)

NOTE:

With certain options, you may need to verify they are physically recognized by the printer. To do this, you can access the printer’s Embedded Web Server (EWS) > Reports > Device Settings > Supplies Menu and locate the names of these options;i.e., Staple or Hole Punch.

See to view steps to access printer's embedded Web server (EWS).

Affected products

Any printer utilizing the Universal Print Driver below version 2.10.0

Fix

This issue was addressed with UPD version 2.10.0 or greater.

Check your driver version by opening Printer Properties and click on the About tab.

If... Then...
UPD version is below 2.10.0...Update your UPD version to 2.10.0 or greater. xref_RE154_xref for more information about UPD 2.10.0.
UPD version is already at 2.10.0...Contact Lexmark Technical Support for further diagnosis, and provide this article ID#

SO7752

to the technician.

Explanation

This happens when the printer driver performs a Simple Network Management Protocol (SNMP) query while the printer's display language is set to any non-English language. This can be verified via the printer’s EWS > Settings > General Settings > Display Language.


NOTE:
An SNMP query occasionally communicates with the printer to obtain and select the Configuration Options values (e.g., staple, hole punch, etc.)

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7752

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