92x Service Fuser' Error

Issue description

The printer stops printing and displays a Service Fuser error. In most cases, a 920 – 925 numeric error code accompanies the message. An example would be a 920.01 Service Fuser message.

Note:E260 model printers have a set of LEDs in place of a readable operator panel. Every service error like this is signified by all of the lights flashing. To determine if this service error is a fuser error, press the button twice quickly when all the lights are flashing. If the issue is a fuser error, the and  lights should now be the only ones blinking.

Solution

Clearing the error

If this is the first time you have seen the error, follow the steps below:

1. Power off the printer and leave it off for 10 seconds or more to give it a chance to reset.



2. Power on the printer again.



3. If the printer goes to the 'Ready' state, try printing again and if the fuser error does not return, continue using the printer.

If the fuser error returns when the printer is powered up or when you try to print again, continue with the suggestions below.

Check the power source

1. Confirm that the printer is plugged directly into a wall outlet and not through a surge device or power strip.



2. If the printer is not directly plugged into a wall outlet, power the printer off and plug it directly into the wall.



3. Perform this test even if the printer has been working correctly in the past with this surge device.

   Note: Power strips and uninterrupted power supplies can cause a low amperage problem, which can trigger a false fuser error. This is especially important if the fuser error occurs intermittently.



4. Try plugging the printer into a different wall outlet before seeking service and see if the fuser error continues.

   Note: This will eliminate the power source as a possible cause for the issue.

If the error continues

• If the fuser error continues to occur, the printer may require service to correct the issue. Please contact Lexmark Technical Support for additional assistance.