Check whether the cartridge is installed in the printer. If so, re-install it and ensure that it is properly seated inside the printer. Should you have already tried this and the error appears intermittently, proceed to Step 2.
Check your printer’s Engine Code Level. Follow any of the applicable options to do so. Then proceed to Step 3.
- If the error is intermittent and you are still able to have the printer in Ready state, print the Menu Settings page. Click here to see the steps. You should be able to find the Engine Code Level under the heading “Device Information". Click here for sample image.
- If the error still does not allow you to bring the printer to Ready, but your printer is connected to the network via an Ethernet cable, then access the printer’s EWS. To do this, open your Internet Explorer or any other browser and type the printer's IP address on the browser’s address bar.
If the Engine Code Level is not 201c(or the latest) for E260/E360/E46x printers and 101c(or the latest) for X46x printers, use the Authorization Key Code below to download the latest code from the Lexmark website.
|Printer Model/s||Authorization Key Code|
|For E260, E36x, E46x||ex6xengine|
After downloading the latest code, update the firmware. Navigate to the Firmware section of this product page for different methods to update the firmware.
Verify whether the error has been cleared. If issue persists, contact Lexmark Technical Support. Prepare a copy of the printer's latest Menu Settings page and a picture of the print cartridge contacts. Click here to see its location. Be ready to fax or email it upon request.