Sending or Receiving a Fax
Before proceeding, make sure to fill out the Main escalation information requirementand gather the primary requirements for fax‑related issues as seen here Fax primary escalation requirements.
Warning—Potential Damage: It is REQUIRED to gather the following logs described below for STANDALONE MFPs experiencing Sending or Receiving a Fax issue. The following logs will NOT be required if you have submitted a Report a Fax Problem for Network-connected MFPs.
Sending a Fax Issue Requirements
| Requirement and relevance | How to obtain |
|---|
Fax Job Log Provides a summary of all MFP tasks for the last 200 fax jobs; e.g., Driver/Send, Scan/Send, Received/Forward, Received/Print. | On the printer, press Menu>Reports>Fax Job Log. |
All T30 Logs Shows the T30 log of the last fax call. | Press **411 to access the Fax SE menu and then select Fax Settings >Print Logs >All T30 Logs |
Fax Setup Page Log Indicates how the fax related settings is setup. | Press **411 to access the Fax SE menu and then select Fax Settings >Print Logs >Print Fax Settings. |
Fax Call Log Provides a summary of fax dialing history for the last 100 jobs; this log does provide the fax error code, which is useful when attempting to troubleshoot issues. | On the printer, press Menu>Reports>Fax Call Log. |
Receiving a Fax Issue Requirements
| Requirement and relevance | How to obtain |
|---|
Fax Job Log Provides a summary of all MFP tasks for the last 200 fax jobs; e.g., Driver/Send, Scan/Send, Received/Forward, Received/Print. | On the printer, press Menu>Reports>Fax Job Log. |
All T30 Logs Shows the T30 log of the last fax call. | Press **411 to access the Fax SE menu and then select Fax Settings >Print Logs >All T30 Logs. |
Fax Setup Page Log Indicates how the fax related settings is setup. | Press **411 to access the Fax SE menu and then select Fax Settings >Print Logs >Print Fax Settings. |
Caller ID Log Provides caller ID (when available) information for the last 40 incoming calls. | Press **411 to access the Fax SE menu and then select Fax Settings >Print Logs >Print Caller ID logs. |
Note: For 900 issues related to Fax, you may also refer to this 900.xx primary escalation requirements.
Select a topic from the list to view additional requirements specific to your issue.