Fax recipient never receives a fax cover page.
All 32 and 64-bit Microsoft™ Operating Systems
Any PostScript driver versions
First observed with Adobe Acrobat Reader 9.1.0 and Acrobat Professional 8.1.7
The Fax card option is installed and the Driver Fax is enabled.
Go to Printing Preferences.
Select Other Options.
Select More Options.
Select Disable Postscript Passthrough option.
Windows 64-bit Operating Systems
Click on the FAX tab within Preferences (Printing Preferences).
Turn off Always display settings prior to faxing.
Refer to “Enabling the generate postscript in driver or disabling the postscript passthrough” for more information on this issue.
LEGACY ID: SO5070
Unable to Send a Fax Cover Page from the Computer
Here are troubleshooting steps when unable to 'Send' a fax with Laser Multifunction Printers (MFPs).