What you will see
When the Fax Forward app is set to forward faxes to e-mail, incoming faxes are printed instead of forwarded to the specified e-mail.
NOTE: This setting can be found on the printer’s Embedded Web Server (EWS) > Settings > Fax Settings > Analog Fax Setup > Fax Receive Settings. Click here to view image.
Update the printer’s firmware to PE release code P567 or higher.
To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
An issue involving JBIG*-compressed faxes, which causes a hang in the system during fax job decompression, was fixed.
NOTE: The new firmware code will not fix issues related to other fax compression methods; i.e., Modified Read (MR), Modified Modified Read (MMR), or Modified Huffman (MH).
*Joint Bi-level Image Experts Group
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID: SO7727