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Lexmark X466

Lexmark X466

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Understanding Maintenance Policy Ticket Creation with Lexmark Fleet Tracker

Overview

Below is an explanation on how tickets are created for Maintenance Policy. This will help the customer understand when to expect a ticket for maintenance kit alerts.

LFT3: Events and decisions of Maintenance Policy ticket creation

Event or decisionYes?No?

  1. Rollup occurs.

  1. Ticket creation enabled?

See 3Update Device Data in LFT.

  1. Initial event?

See 4Checks value if the internal flag to use as the event increment; see 5.

  1. Current page count > =

[Initial event – Page(s) prior]?

See 6Update Device Data in LFT.

  1. Current page count > =

[Initial event – Page(s) prior] + [Repeat value (Event increment)]?

See 6 Update Device Data in LFT.

  1. Create ticket,and

  • An internal flag is set and updated (to be used as an even increment).
  • Update Device Data in LFT.

Flowchart representation

LEGACY ID: FA1198
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