What you will see
After installing Encapture™, the application button does not appear on the printer.
Suggested check
Encapture requires the use of a hard drive with free allocated space in order to function. However, this fact will not prevent the software from being installed on a device.
Explanation
The Encapture application icon will not display on any printer that has a missing, defective, or un-recognized hard drive.
Still Need Help?
Please contact Lexmark Technical Support for additional assistance. If contacting Lexmark Technical Support, please have your printer model/machine type and printer serial number (SN) available.
Please be near the printer should a technician ask you to perform any tasks on the device.
LEGACY ID: SO6470