The Username and Password for the share are correctly entered. | Scan to Network errors and suggested troubleshooting tips or consider contacting your system or network administrator for additional assistance. |
The share has both READ and WRITE permissions. | Microsoft XP users, click here. Microsoft Windows 7 users, click here. |
The Guest Account for the MS Windows XP is not enabled and you are authenticating via the Guest Account. | Click here for a Micosoft XP article that discusses this topic. Click herefor an alternate article. |
Ports 137, 138, 139, and 445 are open if you are running a Microsoft Windows firewall. | Microsoft XP users, click here. Microsoft Windows 7 users, click here. |
You are using the hostname with the fully qualified domain name (FQDN). Note: This is critical if a DNS server for a network is available but cannot be accessed using only the hostname. | How to identify the FQDN and when to use "Sharename" value in creating a Scan to Network destination |
Test consideration: Try accessing the share using the IP address instead of the hostname to determine if there are problems with the hostname. | How to Configure and Test Scan to Network with a TCP/IP Address Instead of the DNS Host Name |
Determine whether or not LDAP referral is supported. | If you have performed all other checks, contact Lexmark Technical Support. |
One particular destination is not functioning. You have added at least one valid destination or the “Always show button” option is selected on the MFP’s configuration Web page. | The Button for Scan to Network has Disappeared from the MFP Control Panel Also, see all other validation and configuration statements above. |
You reference the log file when debug is enabled. | If you have performed all other checks, contact Lexmark Technical Support. |