What you will see
When you press the Print Releaseicon on the printer home screen, you may encounter the error “Connection to Print Management Client failed.”
This happens after authenticating via Manual Login (i.e., using username/password) on the printers listed below with EC3 firmware level.
NOTE: Pressing Print Release after authenticating via Badge works.
Affected printers
This issue has been seen on the following Lexmark models, but other models not listed here could be affected:
- C748
- C792
- C925
- C950
- X548
- X748
- X792
- X925
- X95x
- 6500e
NOTE: An x denotes any number within a given printer model series.
Recommended solution
Update the printer’s firmware code to EC4 (P440) or the latest level.
NOTE: See Checking the latest Lexmark printer firmware to view steps on how to download the latest firmware.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.Additional information may be requested by the support agent.
LEGACY ID: SO7589