Overview
When using long file names in scanning with the PKI Scan to Network application, an " An error occurred writing to the file share" error appears on the printer after scanning the document.
Solution
Updating the printer firmware will fix the issue. Please contact Lexmark Technical Support to acquire the latest firmware. NOTE: The Lexmark representative might ask for the printer's current firmware level. Please refer to Checking the latest Lexmark printer firmware for the steps. Once you obtain the file, you may proceed and update the firmware by following the steps from Updating the Lexmark printer firmware.
Still need help?
Get in Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID: SO8101