Color missing or very light print output exhibited on all colors on pages printed
All your printed pages exhibit missing color(s) or a very light print output is exhibited on all colors. This includes situations where all pages are coming out blank. Please refer to the image illustrated below for an example.
Print Defect Sample
This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.
For a print quality defect of this type, it is always advisable to print the following:
- Print Quality Pages – To get a detailed look at your printer's output; these pages allow each color plane to be viewed independently to determine whether the issue is with one color (possibly due to a single supply item), or with all the colors (indicating a more general issue with the printer).
Note: The User's Guide provides detailed instructions for navigating through the printer menus.
Using the Print Quality Pages, verify whether the printer is printing out blank pages. This includes situations where all pages are coming out blank as well as situations where the print job prints correctly but extra blank pages occur intermittently.
Note: If issue occurs only with one color is missing, please Missing color plane or very light color (one color) on printed pages.
Verify that all of the color developers units (DU) are installed. If all DUsare installed, remove from the printer and shake the unit aggressively. Then re-install into printer.
Verify that all packing material has been removed from the developers units and photoconductor units.
Note: Packing material left on the supplies may cause print quality defects such as those illustrated in the image above.
If issue persists after performing the steps mentioned above, there may be an issue within the hardware of the machine. Please contact Lexmark Technical Support for other troubleshooting suggestions.
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
Audience: 'LEXMARK PARTNER' only below
- Before installing any parts, inspect the High Volt Power Supply (HVPS) cable between the System Card and the High Volt Power Supply (HVPS). Verify that the cable is not loose or damaged. If connected properly, re-plug the HVPS cable at System Card and HVPS.
- If issue continues, replace the High Volt Power Supply (HVPS).
Parts to send on first service call:
Part #: 40X7625 ‑ High Volt Power Supply (HVPS) ‑ CS310, CS410, CS510, CX310, CX410, and CX510
NOTE: If the part numbers above do not work when ordering, please contact Lexmark Technical Support to get the current part numbers.
NOTE: If necessary, refer to the Service Manual for more detailed diagnostic information as well as for FRU removal procedures.