What you will see
| If... | Then... |
You print multiple documents through the Lexmark Secure Content Monitor (LSCM) app that require more than the screen or session timeout to complete… | The job is completed, but it may be registered either to an Unknown user or the user who is currently logged in when the job completes. |
Recommended solution
Update the LSCM app to version 1.3.5 or higher.
To obtain this version, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Explanation
The LSCM version 1.3.5 or higher app pulls the user information for the job from the printer firmware and retains that information when the user session ends while the jobs continue to print.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: SO7708