ENUS31321Explanation
A 290, 291, or 292 paper jam message indicates that the scanner unit thinks a sheet of paper has jammed in its automatic document feed (ADF) mechanism.
What to do
Follow the steps in the table below to locate and remove the jammed sheet of paper.
| Step | Action | Image |
| 1 | Open the ADF cover. NOTE: Make sure the ADF cover is completely open as this will make it easier to locate and remove any jammed paper. | |
| 2 | Remove the jammed paper by carefully pulling it straight out. Close the ADF cover. | |
| 3 | If the paper cannot be accessed or removed easily from the ADF cover, open the scanner cover. Locate and carefully remove the jammed paper. IMPORTANT! Make sure not to fold or crease the ADF tabs (A) when removing the paper. Damaging the tabs may cause further paper jam issues to occur. | |
| 4 | Close the scanner cover. Load the paper back into the ADF and try printing again. NOTE: Make sure the paper has been inserted all the way into the ADF. |
| 5 | If the jamming continues, try testing the ADF with sheets of plain copy paper, if you are not already doing so. This will eliminate the print media as a possible cause of the jamming. NOTE: For a list of paper and other media you should not use in the ADF, Types of Paper to Avoid When Using the Automatic Document Feeder on the X4600 Scanner. |
| 6 | If the jamming continues with plain copy paper, try cleaning the pick roller and the pick pad on the ADF before seeking service on the scanner. - For directions on how to clean the pick roller,
- For directions on how to clean the pick pad,
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| 7 | If the jamming continues after all of the above steps have been tried, a part on the ADF may need to be replaced. This will require a service action. For assistance in setting up service, please contact Lexmark Technical Support or a local authorized service provider. |
Contacting Lexmark Technical Support
If you have questions about any of the steps above or if you require assistance in setting up warranty service, please contact Lexmark Technical Support.
When contacting Lexmark, be prepared to describe the problem you are experiencing and any troubleshooting steps you have already taken to find a solution. You will also need the scanner's model type and serial number (SN). This information can be found on a sticker located on the back of the scanner. Please call from near the scanner in case the technician on the phone asks you to perform a task involving the device.
LEGACY ID: SO4548
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