What you will see
The printer displays repeated Change Tray messages. However, the correct size paper is loaded in the tray.
An example of this issue would be if the printer were displaying a "Change Tray 1: Plain Letter" message when letter-size paper is loaded in the tray.
Cause
The print job has requested a paper size or paper type that does not match either the paper size or the paper type setting on the tray. When this occurs, the printer will alert you by displaying a Change Tray message. In most cases, this error is caused by the printer incorrectly reading the size of the paper loaded in one of more of the paper trays.
Check the current tray settings
Check all of the tray settings by printing a Menu Settings page. See the table below for directions.
| Step | Action |
| 1 | Press the Menu () button on the operator panel to enter the printer's menus. |
| 2 | Press the button to cycle through the menu choices. Press until the check mark is in front of Reports. |
| 3 | Press the Select ()button once to enter this menu. |
| 4 | Press until the check mark is in front of Menu Settings Page. |
| 5 | Press again. The printer should print the settings page(s). NOTE: If the display tells you to change the paper, press to continue printing. |
| 6 | On the first printed page, look under the first column for Paper Menu and examine the Paper Size/Type settings for the tray indicated in the error message. Find out if it is the Paper Size setting or the Paper Type setting that is wrong.
NOTE: The Change Tray message indicates the paper size and paper type that the printer is looking for in that tray. Using the earlier example, "Change Tray 1: Plain Letter" indicates that the printer is looking for a paper size of Letter and a paper type of Plain Paper in Tray 1.
- - If the printer is reading the incorrect paper size in any of the paper trays, the rear paper guide on the tray may not be set correctly, or the guide parts may be separated. to read more information.
- - If one or more paper trays are set for the incorrect paper type, you can enter the printer menus and manually change this setting. See the table below for directions.
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Adjusting the Paper Type setting
| Step | Action |
| 1 | Press the button on the operator panel to enter the printer's menus. |
| 2 | Paper Menu should be the first choice. If it is, press the button once to enter this menu.
NOTE: If the check mark is not in front of Paper Menu, press the
or button to find Paper Menu, then press . |
| 3 | Press until the check mark is in front of Paper Size/Type. Press . |
| 4 | You will see a list of the available paper sources/trays. Press until the check mark is in front of the tray indicated in the error message, then press . |
| 5 | You will see the current Paper Size setting for that source/tray. Confirm that the paper size matches the size of paper loaded in the tray, then press .IMPORTANT! If the paper size setting is not correct, press until the check mark is in front of correct paper size and press . If no other paper sizes are listed, the guide on the tray may not be set correctly. to read more information. |
| 6 | You will now see the current Paper Type setting for that source. To change this setting, press the or button until the correct paper type setting is shown, then press to save the new setting. |
| 7 | Once the printer has saved the setting, press the back () button and return to the Ready screen. |
| 8 | Try printing again to see if the problem continues. If the paper size and paper type settings are set correctly yet the Change Tray errors continue, then please contact Lexmark Technical Support for further suggestions. |
Contacting Lexmark Technical Support
If the issue continues after following the suggestions above, or if you have questions about any of these steps, please contact Lexmark Technical Support. When contacting Lexmark for assistance with your printer, please be prepared to describe the problem you are experiencing and any troubleshooting steps already taken. You will also need the printer's model/machine type and serial number (SN). This information can be found on a sticker located under the front cover of the printer. for further details.
NOTE: When calling Lexmark Technical Support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.
LEGACY ID: SO5031