"Narrow Media" is defin ed as paper or other print media having a width less than 170 mm (6.7 inches). Due to the jam detection method the printer uses, narrow media can stop feeding through the printer and cause a 201 Paper Jam message to appear. In almost all such cases, the error code number will end in a 2 or a 4 (for example: 201.02, 201.04, 201.12, 201.14).To find a resolution for this issue, please carry out the procedures below.
Test the printer with a standard size of plain paper
If you are printing on narrow media stock, replace it with standard Letter, Legal or A4 size paper. Try printing again with this standard size paper loaded in the tray.
- If  ;you continue to receive the Paper Jam error with standard size paper, service may be required to correct the issue. For more information about clearing a 201 Paper Jam, 201 or 201.xx Paper Jam Error on a Lexmark T64x Series Printer. See the Additional Assistance section at the end of this document for information on contacting Lexmark service or support.
- If the printer prints the standard size pages without error, the source of the error will be with the type of narrow media stock being used. Printing on a wider size of media will fix this issue. However, if you need to print on the narrow media stock, you will need to disable the jam detection function on the tray. Follow the directions in Disable the jam detection function below.
Disable the jam detection function
Power off the printer.
With the power off, press and hold both the button and the button.
Keeping both buttons held down, power the printer back on. Keep both buttons held down until you see the stopwatch scroll down the screen, or until a set of menu choices appear. The printer should now be in the Config Menu.
Press the button until the check mark on the left appears next to SIZE SENSING.
Press the button once to display a list of available paper sources.
Press the button until the check mark on the left appears next to the tray you are using to feed the narrow media from. Press the button once.
Press the button until the ch eck mark on the left appears next to Off. Press the button. This will disable the auto size detection feature for this tray.
Now press the button until you are back at the main menu with the check mark displaying next to SIZE SENSING.
Press the button until the check mark on the left appears next to Exit Config Menu. Press the button once. The printer should briefly display the message Ac tivating Menu Changes and then return to Ready mode.
Press the button.
Press the button until the check mark on the left appears next to Paper Menu, if it is not there already. Press the button once.
Press the button until the check mark on the left appears next to Paper Size/Type. Press the button once.
Press the button until the check mark on the left appears next to the tray on which you previously disabled size sensing. Press the button.
You will see a list of available paper sizes. Press the button until the check mark on the left appears next to Universal. Press the button once.
You will see a choi ce of paper types. Simply confirm the current paper type value by pressing the button once. The printer will save these values and return to the previous menu.
Press the button repeatedly until the printer is back at Ready status.
Try printing again. If the printer continues to display a Paper Jam error when printing on narrow media, service may be required to correct the issue. See the Additional Assistance section below.
IMPORTANT! Paper size detection for this tray has now been disabled. This will allow you to print on the narrow media stoc k without encountering false paper jam messages. However, if you change the size of media loaded in the tray, you will also need to change the appropriate Paper Size setting in the printer menus. Failure to do this will result in warning messages or other paper jam messages appearing on the printer screen.
If it appears that the printer will require service or if you need additional assistance with this issue, please contact Lexmark Technical Support or a local authorized service center.NOTE: When calling Lexmark Technical Support for service, please be prepared to describe the problem you are experiencing or the error message on the display. This information is located on a sticker inside the front cover. Please call from near the printer in case the technician asks you to perform a task involving the printer.
LEGACY ID: SO3529
Cause of the error
Accordion Jam Detection is a hardware (fuser unit) and software (engine code) function that halts the feeding of media that has jammed on one or more of the hot roll detect fingers and covered the fuser exit sensor. This prevents “fan fold” or accordion jams from continuing to feed into the rear of the fuser, thus allowing the customer to remove the jam. Because the Accordion Jam Detection function utilizes the narrow media sensor, Acco rdion Jam Detection cannot be enabled for printing on narrow media (media less than 165 mm or 6.5 inches wide). Printing on narrow media while Accordion Jam Detection is enabled will result in a false 201 Paper Jam message.
LEGACY ID: SO3529