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Lexmark Forms Printer 2591+

Lexmark Forms Printer 2591+

Lexmark Fleet Tracker data points additional escalation requirements

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Fleet Manager primary escalation requirements.

Requirement and relevanceHow to obtain (LFT 2.0)LFT 3.0 locations

LFT log files

Required for debugging LFT services

  1. Log on to the server that is hosting the LFT 2.0 Application.

  2. Open file explorer and navigate to the default path C:\Lexmark\Lexmark_LFT\Logs.

  3. Copy all log files into a .zip file and attach to escalation.

C:\Program Files\Lexmark\Fleet Tracker\server\logs

Screen capture of problematic behavior (For example: error message, incorrect reading on webpage)

Provides a good overview of the problem especially if it’s a system error message

Use the ALT + Print Screen feature in windows or any screen capture utility available.

Same as LFT 2.0.

Check Oracle version installed on the hosting server.

  1. Open LFT 2.0 webpage.

  2. In left-hand frame under the Administration section, select LFT Status.

  3. In the bottom-right frame you will see the Version.

  1. Open LFT 3.0.

  2. Click on System Configuration.

Installation path of LFT and Oracle installations

Installation path may vary depending on which version of Oracle is used.

The default path for LFT is C:\Lexmark\Lexmark_LFT.

The default path for Oracle XE is C:\oraclexe.



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