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Lexmark Forms Printer 2581+

Lexmark Forms Printer 2581+

TGX additional escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Document Distributor‑based apps primary escalation requirements.

Additional requirements

Requirement and relevanceHow to obtain

TGX/Drone Configuration screenshots

This shows how TGX is configured in terms of connecting to the ActiveDirectory (LDAP), Authentications, credentials, etc.

  1. Go to http://<loadbalancerIP:9780/lmc to open the LMC.

  2. Log in using valid credentials.

    • Default Username: admin
    • Password: admin
  3. Click on the Solutions tab, on the upper-left pane select TGX/Drone, and then on the lower-left pane select Configuration.

  4. Take screenshots of the configuration. Make sure to capture all settings.

Roster Related Files

This is required if they have issues with updating roster files.

Collect from the TGX Server.

  1. Navigate to configure the Base Path to Data Section 1.3 in the TGX solution's Settings (e.g., C:\Program Files\Lexmark\Solutions\apps\wf-ldss\tgx\data). Note that C:\ can be a different drive letter depending on where the installation files are saved.

  2. Obtain the following files:

    • tgx.csv
    • tgx.xml


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