Ex6x/Xx6x Print Quality Tool ? E26x, E36x, E46x, X26x, X36x, X46x All Black Pages

Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. However, try to verify the same results from a different Photoconductor Unit (PCU) and Toner cartridge assembly. If result is the same or if you do not have an extra PCU or toner cartridge to test, contact Lexmark Technical Support to set up service for the printer.

Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, xref_HO3427_xref.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO6660