Whenever you install a new photoconductor unit, you must also reset the page count on the unit. Otherwise, the MFP will not register the photoconductor replacement. Instead, it will record the old photoconductor unit as still being installed on the device. Therefore, once the photoconductor page count reaches a certain point, the MFP will stop printing and display a 'photoconductor exhausted' message. This can occur even after installation of a brand-new photoconductor unit unless the page count is reset at the time the new unit is installed.
IMPORTANT! Failure to reset this counter will lead to various errors displayed on the printer.
This article pertains to the following printers:
- X26x Mono Laser Series
- X36x Mono Laser Series
NOTE: The x - denotes multiple model numbers that range within a specific model group.
To reset the photoconductor page count:
IMPORTANT! The photoconductor page count should be reset only when a brand-new photoconductor kit is installed. Resetting the page count without replacing the photoconductor kit could cause the photoconductor to operate beyond its intended life and create print quality issues or possibly damage the printer.
Still Need Help
Please contact Lexmark Technical Support for additional assistance. When calling for service you will need to know your printer model type and serial number (SN). If you need help locating these, please xref_HO3427_xref.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: HO3692