Overview
A new stress media separator pad has been released for the following product series:
- Lexmark X26x – X264
- Lexmark X36x – X363, X364
- Lexmark X46x – X463, X464, X466
- Lexmark X54x – X543, X544, X546, X548
The design of this new media separator pad aims to reduce the number of ADF paper jams (e.g., error code 291.01) caused by multi-feeds, especially with media that is difficult to separate (e.g., tri-folded, previously stapled, mixed media types, etc.). See the difference between the old and the new separator pad in the images below:
| Click the Images to Enlarge |
| |
| (NEW) Stress Media Pad (Rubber) PN: 40X8419 | (OLD) Standard Pad (Translucent) PN: 40X5472 |
IMPORTANT! It is still highly recommended to fan the original pages before loading them into the ADF, and to properly adjust the edge guides on the ADF input tray after loading the paper.
How to replace the separator pad
NOTE: The ADF separator pad is “customer replaceable”. It does not require a service technician to install it. To properly remove the old separator pad, check the step-by-step guide below.
| Step | Action | Click Image to Enlarge |
| 1 | Open the ADF cover. | |
| 2 | First remove the separator roll assembly by lifting the locking lever pointed to by the red arrow in the right-hand image. | |
| 3 | Slightly lift the separator roll assembly and pull it out of the mount on the opposite side, as shown on the image. | |
| 4 | Pinch the two tabs on each side of the separator pad inward. | |
| 5 | Tilt the pad up, then lift it out of the ADF assembly. | |
| 6 | To install the new separator pad, follow the Steps 1 to 5 in reverse order. | No image |
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click .
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: HO3789